FREQUENTLY ASKED QUESTIONS

My dress looks new, the trim looks vintage...


Yes, you are correct! The dress fabric we source is from Fabric Finders in Florence, Alabama. The trim comes from many places, importantly, all vintage... which means the little buttons and adorable trim has had a previous life.




My dress is sold out!


We are sorry! We have one-of-a-kind limited quantity garments. That's what makes Swirl Vintage special! Please subscribe to our email list for the latest updates and upcoming lines we know you will love too.




How long will it take to get my order?


As soon as we ship your order you will receive tracking information from USPS. In our experience, USPS usually delivers in 2-5 days.




What forms of payment do you accept?


We accept Visa, Mastercard and PayPal.




Do you offer returns, refunds or exchanges?


Yes, we do. We happily offer returns within 15 days of purchase with tags still attached to unworn, undamaged garments. Please note that is our customers' responsibility to request any returns, exchanges or refunds by contacting us at: customerservice@swirlvintage.com within that timeframe.




What is the difference between size 1 and 2?


Please refer to our sizing chart for information and details.




Who do I contact for help or guidance with my order or purchase?


Please contact us for help with anything you need at customerservice@swirlvintage.com




Is this a secure site?


Yes, it is secure. Providing our customers with a safe and secure shopping experience is critically important to us, and you. You credit card transactions are encrypted to protect you and your information. And we will never sell you information to an outside party. Ever.




Do you ship internationally?


Yes, we do! All the time!





© 2019 Swirl Vintage 

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